Introduction to Quality

With the amount of choice and competition in the modern world, customers will not think twice about taking their business elsewhere if a company does not deliver a quality product first time and every time.

 This course will look at what quality is, the importance of standards, how to measure quality improvements and the impact of a quality control process.

With growing evidence of almost worldwide recognition as a global standard, ISO 9001 will be discussed. We’ll look at what it is and see what it can do for you.